Give your customers an experience worth talking to others about.
As a customer service employee, your job is to please your customers
..easier said than done.
Providing good customer service in 2021 is hard work, as they often have a long list of expectations such as. personal feel, 1:1 interactions, easy access to a customer service online or by phone at any time and with instant answers.
It is a difficult chair to fill, and unfortunately many companies do not always get this done right.
While many companies believe that they provide the best service, their customers do not feel the same. As many as 80% of companies think they provide superior service, but only 8% of customers experience it that way.
This gap is probably due to the fact that many companies are not in line with their customers' experiences.
So in order to have happy customers, you must first be able to understand your customers.
And to understand your customers, you need to be able to make their customer journey visible.
Get started with HubSpot Service Hub with support and implementation from our specialists.
As a HubSpot Partner, we can help your service team get the most out of the HubSpot Service Hub and give customers world-class support going forward!
Give your customers access to a library of knowledge that allows them to help themselves and remove the pressure from you around the clock.
Understand, manage and optimize your customer satisfaction and loyalty with an NPS and CSAT survey that subsequently raises the value from these metrics.
We help you reach your customers with the right message, at the right time and on the right platform.
And raise your life time value by being relevant.
With us, you can save several hours each week by gathering your customers' most frequently asked questions in a knowledge base full of useful information.
And more importantly, being able to answer your customers' queries without ever having to reach out to you and show them that you understand them better than any of your competitors.
This may sound like future music, but you are not far from it.
.. Because you are in the process of reading a text from a HubSpot partner who has extensive experience in this - right?
Because ServiceHub is based on HubSpot CRM, you have the total data overview right in front of you and capturing potential issues has never been easier.
But finding the time to monitor this and write the content obviously takes time, so leave it in our hands.
We look down on your data and build a bank of educational articles that offer the answers your customers and potential leads are looking for.