Shopware Support

Do you need Shopware Support? MCB is your loyal partner when you need help and advice in Shopware.

How can we Assist you?

MCB offers Shopware Support, and our goal is to ensure that your webshop always runs optimally. We understand how important it is for your business to be available around the clock, and therefore we do everything we can to ensure that there are no delays or downtime.


When you choose MCB as your Shopware partner, you can count on our support team to help you with all your questions and challenges. Our team consists of skilled experts with experience in Shopware who understand the platform's features and technical aspects in depth.


No question is too small. We know that you can be busy with many other important things in your daily life than dealing with technical issues and troubleshooting your webshop. And we know that even small challenges can have a big impact on your business, so we take all inquiries seriously and start working on finding a solution right away.


Our Shopware Support includes help with everything from troubleshooting and technical support to configuration and customization of your webshop. We can assist you with installing and updating Shopware software, creating and customizing payment methods, adding new features, and much more.


Our support is available around the clock, so you can always reach us when you need help. We take it very seriously that you run a webshop where there is no room for downtime and interruptions, and therefore we do everything we can to work systematically to solve your problems so that you can move on with your business.


You can safely rely on MCB's Shopware Support. We are here to help you get the most out of your webshop and ensure that it always lives up to your ambitions. So if you need help or have questions, you are always welcome to contact us


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Our Services

SLA agreement

Our team is experts at handling technical issues. When you have an SLA agreement with us, we will analyze, diagnose, and resolve the issues for you - quickly, so your Shopware webshop will be fully functional again in no time.



We are experts in programming to handle all tasks related to Shopware, including frontend, backend, and apps. Our development team customizes Shopware solutions daily, so we can always help you move forward - even if something fails.


Support for integrations

When you have an integration from ERP, PIM, DAM, or your shipping solution to Shopware, you can easily be rendered helpless if the integration fails. Fortunately, our integration team can quickly help you and monitor the integration.

Shopware Support when you need it most

Shopware Support when you need it most

That is what you can expect from MCB. Our skilled team of experts is always ready to help you solve any challenges that may arise in connection with your Shopware webshop.

We understand that technical problems can occur at any time and that they can have a significant impact on your success. Therefore, we offer efficient and qualified support that can help you quickly and effectively. We know that time is important to you, and therefore we do everything we can to ensure that you get the support you need when you need it. With MCB as your Shopware partner, you can always feel safe and secure, even when you need it most.

Personal Support

Personal Support

We believe that personal collaboration is the key to successful Shopware support. Therefore, you will always have a dedicated contact person with us who will help you with all your questions and challenges. We are not just an anonymous company that sends you around from employee to employee. We cherish good and personal collaboration, and that's how we can help you best. When you work with MCB, you can expect a personal and present support experience where we take care of your needs and give you the help you need.

Get Help from MCB

Even if you have a strong Shopware solution with the right setup, unfortunately, we can never guarantee that there won't be any bumps in the road when working with ecommerce and a rapidly growing market.


When running a Shopware webshop, it's not always easy to keep track of the technical challenges that can arise. Integrations with third-party tools can present challenges, technical connections can break down, design issues can arise, and troubleshooting can be a difficult and time-consuming task. All of this can lead to major frustrations and time wasted for you as a webshop owner. That's why MCB offers a wide range of support services to help you solve any challenges you may encounter along the way.


When you choose MCB as your Shopware partner, you will always have a dedicated contact person to assist you with your questions and challenges. We value good and personal collaboration, and our goal is to provide you with a present and professional support experience. You won't be bounced around from employee to employee, but instead have a fixed contact person who will help you throughout the entire process.


Whether you need help integrating a third-party solution, troubleshooting technical connections, or fixing design issues, you can rely on our team to help you find a solution. Our support services also include access to our online knowledge database, which provides you with a range of resources and solutions that can help you solve technical challenges. No matter what, you'll find the help and answers you need at MCB.



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Frequently Asked Questions about Shopware Support

What is Shopware Support?
Shopware Support depends on your needs. It can include everything from technical support, upgrades and updates of your Shopware, training in using the platform, or customization and development of your solution. All of this is meant to ensure that your Shopware webshop runs smoothly and avoids downtime.
How do I upgrade my Shopware version?

Upgrading your Shopware version requires careful planning and preparation to avoid data loss and other issues. Before starting the upgrade process, it is strongly recommended that you take a backup of your webshop and save it in a safe place so that you can restore it in case of unforeseen problems.

What is Shopware 6?

Shopware 6 is the latest version of the Shopware platform, launched in 2019.

Shopware 6 is a robust and flexible platform built with a modern architecture, making it easier to develop and customize webshops according to your needs. The platform is also optimized to be fast and scalable, meaning it can handle large amounts of traffic and large product catalogs without losing performance.

Get Shopware support

Please fill out the form, and I will contact you as soon as possible.

Rasmus Høegh Refstrup
Customer Manager